Last updated: 3 October 2026 · version 2026-10-b
Who we are. This website is run by Riviera Maya Haciendas S.A. de C.V., Punta Matzoma 15, Puerto Aventuras, Quintana Roo, 77750, Mexico. Questions about this policy or your data: rentals@rivieramayahaciendas.com.
What cookies are. Small files a website stores in your browser. Some keep the site working. Others help us understand how the site is used, or measure our advertising. We also use similar browser storage for the same purposes, and this policy covers it too.
Your choice depends on where you are. If you visit from the European Union, the European Economic Area, the United Kingdom, Switzerland, Quebec or Brazil, we only use analytics and ad cookies after you accept them. Elsewhere, we use them unless you switch them off in Cookie settings. If your browser sends a Global Privacy Control signal, we treat it as a “no” to ad cookies, even if you said yes earlier (we then ask again). When a category is switched off, we delete the cookies it had stored on this site. Your choice is kept for up to 6 months; you can change it at any time with the Cookie settings link at the bottom of every page.
Necessary
always on
| Name | Set by | What for | Kept |
|---|---|---|---|
rmh_consent |
us | remembers your cookie choice | 6 months |
_GRECAPTCHA |
Google reCAPTCHA (contact page only) | protects our contact form from spam | 6 months |
Analytics
with your consent (or until you switch them off, outside the regions above)
| Name | Set by | What for | Kept |
|---|---|---|---|
_ga, _ga_DE1GZ0FMDW |
Google Analytics | count visits and pages | 2 years |
ph_…_posthog |
PostHog | see how visitors move through the site | 1 year |
_clck, _clsk |
Microsoft Clarity | anonymised page recordings and heatmaps (Clarity also sets its own cookies on clarity.ms and bing.com, e.g. MUID) |
1 year / 1 day |
| chat window | Pipedrive (chat window) | shows the chat button and counts that it was seen; keeps your conversation if you open one | nothing stored on this site |
Without consent, Google Analytics may still receive a signal that a page was viewed, sent without cookies. Nothing is stored in your browser.
Ads
with your consent (or until you switch them off, outside the regions above)
| Name | Set by | What for | Kept |
|---|---|---|---|
_gcl_au, _gcl_aw |
Google Ads | measure which ads lead to inquiries | 90 days |
_fbp, _fbc |
Meta (Facebook, Instagram) | measure our ads and show our offers to past visitors | 90 days |
_uetsid, _uetvid |
Microsoft Advertising (Bing) | measure our ads | 1 day / 13 months |
_pin_unauth, _epik |
measure our ads | 1 year | |
_omappvp, _omappvs |
OptinMonster | show our offer pop-up, and not too often | 13 months / under a day |
rmh_attr |
us | remember which ad or link brought you, so our team knows when you inquire | 90 days |
Other sites we link to. Our inquiry forms (Pipedrive), booking pages (Guesty) and social networks are separate sites with their own cookie policies.
Changes. When this policy changes, we update the date above and ask again where consent is required.
See also our privacy policy.